Offering a chat option on your website provides loads of new and otherwise lost leads that can turn into a significant sales increase.
Will allow you to refocus on those business activities that are important without sacrificing quality or service in the back-office.
Live chat enables sales & customer service assistance for notably lower costs than a typical telephone call or in-person interaction.
Website visitors who participate in live chat tend to convert 3-4 times as often as those who don’t due to the instant assistance.
Online shopper and web site visitors prefer Live Chat , as it doesn’t involve a channel shift or disrupt the customer’s experience.
By adopting the website chat service technology early will give you that competitive advantage over your rivals who don’t have it.
Your online visitors will trust you more if they have a real live person to talk to immediately incase of any concerns during purchase.
When you offer live chat on your business web site, it allows you to decrease response time and increase customer satisfaction.
Brick and mortar stores have a 20% conversion rate of visitors that turn into customers. Online only has 2%. Why?
The trouble with websites is that customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their site, live chat provides convenient answers that you customers want, while increasing sales and the bottom line of your company.